When seeking to acquire assets, hire purchase is one of the financing options available. However, investing effort and time in looking for the best hire purchase dealer is important. Working with the best hire purchase dealer is the only way to guarantee quality services. This post will check how KCT invests in creating a positive customer experience.

What Is Customer Experience?

Customer experience refers to the comprehensive impression that a customer gets after interacting with a given business or brand. Customer experience includes all the touchpoints that a customer has with the business. Whether it is a physical interaction, a website, phone calls, or social media, it is essential to create a positive impression of the business. Customers who enjoy quality services are likely to remain loyal to the brand and even recommend the services or products to other customers.

How KCT Seeks to Enhance Customer Experience

Kenya Credit Traders stands out as one of the leading hire purchase brands in the country. There are several measures in place to guarantee that one experiences a positive experience when dealing with KCT.

One of the ways one can expect quality services and enjoy the best customer experience is through our interactive customer care services. There are several ways to contact KCT. If you are browsing through our website, you can easily leave a message and a customer service agent will promptly engage you. It is also possible to contact KCT through our Facebook Page. We acknowledge that social media is a powerful tool for shopping as well as communication. Our phone numbers are also readily available to ensure that a customer quickly gets help for any services they require.

Another we guarantee positive KCT hire purchase customer experience is by providing quality products. Our staff focus on delivering quality services, but as a brand, we focus on providing quality products. All our products are sourced from established brands to ensure domestic efficiency. In some cases, some products come with a warranty to ensure that any damages will be corrected immediately. We also guarantee a hassle-free purchase process saving you valuable time and effort.

The best part about our services to customers is that we personalize your experience with us. We are keen to help you improve your home or business through hire purchase. We aim to provide you a hire purchase contract that reflects your needs.